We can troubleshoot your account by clearing your cache and cookies, Christine.
Are you encountering an error message while trying to upgrade your subscription? If so, clearing your cache and cookies can help resolve the issue.
Cached files and broken cookies can cause problems with how an application works. If you have received an error while upgrading your subscription, clearing your cache and cookies can remove old data and fix any conflicts. It helps ensure you’re using the latest information, making it easier to complete the upgrade.
Once everything is working well on your end, you can log into your account and continue with the upgrade. Also, this article will help you manage billing, payments, and subscription details in QuickBooks Online. You can update your credit card information, change your subscription, or check your billing history.
If you have further concerns and queries, you can reply to this thread, and our Community Space is here ready to help.
