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Can you describe more what is happening? Did the bookmark get deleted? Program not opening when you try to launch it?
Without a little more info on exactly what problem you are having it is difficult to help.
However here is a link to all Intuit products. Hope this helps!
https://www.intuit.com/sign-in/?piuAuth=true
It's my pleasure to assist you today, @cormac1.
Before we report this issue to our engineers, I have a couple of suggestions to rule out this problem. Have you tried opening your account in a private web browser? I need to be sure if this is a caching problem.
Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.
If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team this time. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:
They can help report this to our engineers who can help with program bugs and other technical concerns. Follow these steps to reach out to a live agent:
For now, access your QuickBooks account in another browser, to resume your tasks. You can also check the restrictions on your computer that might block Intuit sites.
If you have other questions or concerns about this concern, this support page is always available. I'm also here to help you anytime. Have a good one!
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