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anthony-anthonyj
Level 1

How do I cancel my QuickBooks Self-Employed subscription?

I have a QBSE trail that I want to cancel. Their "support staff" on chat are useless. I don't see anywhere to cancel my account on my settings page. Anyone know how I can get out of this? 

2 Comments 2
phuongthaob56
Level 4

How do I cancel my QuickBooks Self-Employed subscription?

hi there, @anthony-anthonyj .

Thanks for reaching out here in the Community.

If you want to end your subscription right now:

  1. Sign in to QuickBooks Self-Employed in a web browser. You can't cancel from the QuickBooks mobile app.
  2. Select the Gear ⚙ icon.
  3. In the About you section, select Cancel Trial.
Keep in touch if you need any more assistance converting a file, or there's something else I can do for you. I've got your back. 
LauraAB
QuickBooks Team

How do I cancel my QuickBooks Self-Employed subscription?

Hi anthony-anthonyj,

 

I appreciate you sharing your concerns about our QBSE support team, and I'll be sure to pass on your feedback about that so that we can ensure we're providing the best customer support we can. phuongthaob56 has you on the right track for cancelling your QBSE account through the product, but there's just one other thing I wanted to touch on to make sure you have the steps you need to cancel.

 

Since you say that you're not seeing the option to cancel through your settings, I suspect you mean you're either looking through the app or that you didn't sign up for QBSE through Intuit. If you're trying to cancel directly through the app, please use the steps phuongthaob56 suggested and log in through a browser instead.

 

If you signed up to QBSE after downloading the app from your Google Play or Apple Store, there are different steps to take since it's the app store that'll handle the billing. In those cases, you won't see the option to cancel regardless of how you're logged in, and you'll want to use the steps outlined in the Cancel your subscription bought through a mobile app store section of our article Cancel your QuickBooks Self-Employed subscription.

 

That should get you on your way. You're also welcome to leave any feedback you have for QBSE using the following steps in product.

  1. Select the Assistant feature.
  2. Type and enter the word "feedback" into the chat box.
  3. Follow the prompts.

I hope this has helped. Take care.

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