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Level 1

How do I make it so users open automatically in multi user

Would like to set default so users automatically open in Multi user.  As the administrator, it is frustrating to FIND the person who opened in single.

Solved
Best answer March 11, 2019

Best Answers
QuickBooks Team

How do I make it so users open automatically in multi user

Hello, pswork.

I'm with you and it would be time-consuming to check every workstation to see if it's in single-user mode. Let me help you set your company file to open in Multi-user by default. 

There are two ways to open company files in Multiuser mode automatically. The first one is to check the Open file in multi-user mode option. Here's how: 

  1. Click the File menu.
  2. Select Open or Restore Company.
  3. Choose Open a company file, and then click Next
  4. In the Open a Company window, check the Open file in multi-user mode box at the bottom. 

Each time you open the company file from the computer, the multiuser mode will be enabled. You can do this on every workstation. 

The second one is to edit the QBWUSER.INI file and then change the MULTIUSERMODE value. Due to the technical nature of this method, you might want to reach out to a computer expert. 

Here's how: 

  1. Navigate to the AppData folder. The default location is C:\Users\(username)\AppData\Local\Intuit\(Your QuickBooks Desktop version). 
  2. Find QBWUSER.INI and then open it using Notepad
  3. Press CTRL + F and then find MULTIUSERMODE.
  4. Change the value to "Y" (MULTIUSERMODE=Y). 
  5. Save the file. 

There are times when the system reverts the file to the original value. To prevent this: 

  1. Right-click the QBWUSER.INI file. 
  2. Select Properties
  3. Go to the General tab.
  4. Check the Read-only box.
  5. Click Apply, and then click Save

Please don't hesitate to reach out to me if there's anything else you need help with. 

View solution in original post

5 Comments
QuickBooks Team

How do I make it so users open automatically in multi user

Hello, pswork.

I'm with you and it would be time-consuming to check every workstation to see if it's in single-user mode. Let me help you set your company file to open in Multi-user by default. 

There are two ways to open company files in Multiuser mode automatically. The first one is to check the Open file in multi-user mode option. Here's how: 

  1. Click the File menu.
  2. Select Open or Restore Company.
  3. Choose Open a company file, and then click Next
  4. In the Open a Company window, check the Open file in multi-user mode box at the bottom. 

Each time you open the company file from the computer, the multiuser mode will be enabled. You can do this on every workstation. 

The second one is to edit the QBWUSER.INI file and then change the MULTIUSERMODE value. Due to the technical nature of this method, you might want to reach out to a computer expert. 

Here's how: 

  1. Navigate to the AppData folder. The default location is C:\Users\(username)\AppData\Local\Intuit\(Your QuickBooks Desktop version). 
  2. Find QBWUSER.INI and then open it using Notepad
  3. Press CTRL + F and then find MULTIUSERMODE.
  4. Change the value to "Y" (MULTIUSERMODE=Y). 
  5. Save the file. 

There are times when the system reverts the file to the original value. To prevent this: 

  1. Right-click the QBWUSER.INI file. 
  2. Select Properties
  3. Go to the General tab.
  4. Check the Read-only box.
  5. Click Apply, and then click Save

Please don't hesitate to reach out to me if there's anything else you need help with. 

View solution in original post

Level 1

How do I make it so users open automatically in multi user

Hi!  We have checked this on all our our computers and they are all set to "Y" to always open in Multiuser and the value is set to "Y" in QBWUSER.INI.  We continue to have this issue.  This only started after updating to Quickbooks19.  We also use QB through Right Network so not sure if that might be a factor as well.  Any other ideas?

 

Thank you!

QuickBooks Team

How do I make it so users open automatically in multi user

Hello Silasknox,

 

I'm glad to hear you've tried the steps that were outlined above regarding the INI file. It's also important to make sure the "Open file in multi-user mode" is checked off when you're opening the company file. The steps were outlined above at the beginning of the response from the previous agent. If you've done all that, the next step is to get in touch with phone support.

 

They'll be able to take a closer look at these configurations to ensure that everything is set up as it should be so you can open your file in multi-user mode automatically. With tools like a screen share session, they'll be able to see what you're seeing and verify the details. Dial 1-877-772-9158. Find out more about support hours and policies here: Intuit QuickBooks Desktop software support policies

 

Enjoy the rest of your day!

Level 1

How do I make it so users open automatically in multi user

I bought the online version and it looks like I have to log in to intuit before I get to Quickbooks.

I only have one log in to intuit.

QuickBooks Team

How do I make it so users open automatically in multi user

Hi wnr1,

 

Thanks for joining us here. It's great you're using QuickBooks Online to manage your business. I'll be happy to share more on how the login system works.

 

One way to log into your account is by using a browser on your device. You can view the list of supported browsers here: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

Once you open up your browser, go to qbo.intuit.com and enter your credentials to access your account.

 

Another way to log into your account is through the QuickBooks Online app. To install the app on your desktop, follow the steps in this article: QuickBooks App for Windows and Mac: General support 

You can also download the QuickBooks Online mobile app to access your account on the go. Here's how to do that: How to download the QuickBooks Online mobile app

 

If you need any further assistance, don't hesitate to reach out to our tech support team. 

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

I hope this helps! Feel free to stop by if you have more questions.