Hi there, BLPS. Since there's no direct cancel option for accountant-paid subscriptions, you'll need to transfer the billing to your client first. Once they accept the transfer, they can cancel the subscription from their end.
You can provide these steps to your client on how to cancel the subscription:
- Go to the Gear icon.
- Click Subscription and billing.
- Find the product you wish to cancel, then select Cancel.
- Follow the on-screen steps. After your cancellation is successful, you’ll get a confirmation.
Even after canceling, your client will still have read-only access to their company data. To learn more about what happens after cancellation, check out this article: Learn what happens to your data after you cancel.
Post a reply if you have additional questions.
