Hi Jason,
While I’d love to assist you directly, resolving this particular situation requires a more in-depth review by our Live Support Team. They can pull up your account and provide further recommendations. Here's how you can reach them:
- Go to the Help menu, then click the Search tab.
- In the search box, type Contact Us.
- Click Contact Us and hit Callback.
You can find their support hours in this article: Get help with QuickBooks products and services.
Please feel free to reach out if you have any further questions or concerns. We’re here to help.