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Cheryl Ovas
Level 1

I am logged in as administrator in QB desktop 2022 accountant and I go through the migration process but I am unable to log in to my QB online account when prompted.

When I enter my credentials it just spins - like it is not reaching the internet at all
2 Comments 2
Fiat Lux - ASIA
Level 15

I am logged in as administrator in QB desktop 2022 accountant and I go through the migration process but I am unable to log in to my QB online account when prompted.

Prepare your new blank QBO CA version

https://quickbooks.grsm.io/Canada

https://quickbooks.grsm.io/CFIB

 

Are you able to login as Primary Admin or Company Admin without any issue?

Nick K
QuickBooks Team

I am logged in as administrator in QB desktop 2022 accountant and I go through the migration process but I am unable to log in to my QB online account when prompted.

Hi Cheryl.

 

Migrating your data from QuickBooks Desktop to QuickBooks Online is a great way to pick the version of QuickBooks that works best for you while not having to worry about entering everything again. I'd be happy help you with getting this migration working.

 

If your QuickBooks Online company is more than 60 days old or has any information entered into it prior to the migration can cause issues with the migration. I recommend going over this article that provides information on the migration process.

 

If you continue to have issues I recommend reaching out to our support team by one of the following steps: 

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social MediaFacebookTwitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day

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