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I am unable to access the payroll page in the employees tab. I've tried signing out and signing in but still unable. Anyone else experience this?

 
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QuickBooks Team

Re: I am unable to access the payroll page in the employees tab. I've tried signing out and signi...

Hello there, Lili1.

 

I've checked our records and didn't see any reported cases similar to yours.

 

This unusual behavior is probably caused by too much cache. To isolate this, open QuickBooks Online using a private web browser. From there, try to access the payroll page. If you're able to do so, go back to the main one and delete the cache. Too much files or cache can affect the website's performance and behavior. Having said that, it's better to clear them.

 

One more thing, using a different browser fixes issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).

 

You can get back to this thread if you have further questions.