Hello userassociation,
I love that you're looking to get started using the Class Tracking feature that's available in QuickBooks Online. It's designed to make tracking your transactions a much more organized process so that you can get more detailed insight into your business' income and expenses. Let me go over why you may be unable to find the correct section within your Account and Settings to turn this feature on.
It sounds like you've done a great job locating the steps required to start using Class Tracking in QuickBooks Online. What you may have missed however, is that this feature is only available to users who are subscribed to QuickBooks Online Plus. If you're using SimpleStart or Essentials, you won't be able to take advantage of this feature. If you're using one of these versions and want to take advtange of Class Tracking, you'll be able to do so by Upgrading your QuickBooks Online subscription.
If you're using QuickBooks Online Plus and still can't find the setting to turn on Class Tracking, you may need to try the browser and internet troubleshooting steps below. It's possible that the images and files stored in your browser's cache are causing issues with the way you use QuickBooks. If that's the case, these steps will do the trick:
Once you're set up with Class Tracking, the articles below will be good resources for you:
Let me know if you still need further support after trying the steps above or upgrading your subscription. I'd be happy to provide it. Have a great week!
