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Welcome to the Community space!
May I ask if you encounter any error messages while logging in to your QuickBooks Online (QBO) account?
In the meantime, make sure to use the correct account, credentials, and company when logging in to your QBO account. Once you successfully log in to your account, here's how to pay your renewal:
- Select the Gear icon, then Subscriptions and billing.
- For your QuickBooks plan, select Resubscribe, and enter the updated billing info. Note: Make sure your payment method is active to proceed with resubscribing your account.
- Select Subscribe.
If you urgently need to renew your account but are unable to log in, you can refer to the contact details in our Support Policies guide for assistance. This resource also includes our operating hours so you can reach out to us at your convenience: Intuit Canada QuickBooks Desktop software support policies.
For future reference, you can also read this article about upgrading your QuickBooks Online subscription: Upgrade or downgrade your QuickBooks Online edition.
You can always visit the Community space for any further QuickBooks concerns you may have.
