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mcornwall-login-
Level 1

I have been added me as an accountant but it is not showing up when i follow the invite email

 
3 Comments 3
Fiat Lux - ASIA
Level 15

I have been added me as an accountant but it is not showing up when i follow the invite email

Do you have a QBO Accountant CA account? Make sure your client is using QBO CA version

mcornwall-login-
Level 1

I have been added me as an accountant but it is not showing up when i follow the invite email

Thx for your suggestion. I am using the same login as another company that gives me that access. So i assume that is the accountant ca account?

 

The company is allowed 2 accountants so i presume it is the right account??

 

don't really know what that account name/specifics is/are.

Amanda-B
QuickBooks Team

I have been added me as an accountant but it is not showing up when i follow the invite email

Hey there mcornwall-login,

 

Thanks for reaching out to us here and, Welcome to the Community! QuickBooks Online is a great tool to have, It helps keep your books balanced. It's important that you're able to continue with your QuickBooks goals. I can provide some information.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

If the issue persists, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:

 


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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