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user6078873
Level 1

I have cancelled the wrong company and want to get the payment back. My company ID is [removed]

I was charged by Visa on the day 1 and cancelled subscription on Day 2. Shall I call the Credit Card company to stop the payment? or ask QB to credit me back the monthly fee?

1 Comment 1
AddieC
QuickBooks Team

I have cancelled the wrong company and want to get the payment back. My company ID is [removed]

Hi user6078873, 

 

QuickBooks Online is designed with your busy schedule in mind. It's so vital to have control over your account and subscription, and if you've cancelled the wrong account you can easily resubscribe. I'd be happy to explain how to do that, and what to do in regards to the lost payment. 

 

The first step is to resubscribe to the cancelled account. Here's how to do that:

 

1. Log into your account.

2. Click the Gear icon.

3. Select Account and Settings.

4. Select Billing and Subscription.

5. Click Subscribe.

 

Once subscribed, this will trigger a new billing cycle and your card will be charged. Don't worry, our tech support team can help you navigate that charge if you reach out to them directly. 

 

Now that you've been able to successfully resubscribe, you can move forward cancelling the correct account.


I hope this helps get you back on track.


Cheers. 

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