Hi there Carmen,
Can you share that you've followed for downloading your subscription invoices?
In the meantime, you can go to the View payment history page. From there, you'll be able to find your entire billing history and download the invoices in PDF.
Here are the steps to follow:
- Sign in to your QuickBooks Online (QBO) account.
- Go to the Gear icon, then select Subscriptions and billing.
- Click View payment history.

- Find the invoice(s) you want to download.
- Choose Select invoice, then select Export to PDF.
If you can't select the invoices, try refreshing the page and logging out of and back into your account. Also, use a supported web browser for the best experience.
To learn more about the labels on your QBO invoices or for questions regarding your billing schedule, check out these helpful articles:
If you have any other concerns, feel free to leave a comment in this thread.