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hugo12
Level 1

I have retired overseas and don't have access to my Canadian cell phone number any more. How can I get the phone number for my Intuit account updated?

 
1 Comment 1
RhoiceW
QuickBooks Team

I have retired overseas and don't have access to my Canadian cell phone number any more. How can I get the phone number for my Intuit account updated?

To update the phone number of your Intuit account, you'll need to complete the Proof of Identity form, Hugo.

 

Here's how:

 

  1. Visit our Intuit Recovery Request form.
  2. Click the dropdown button, then select Phone number.
  3. Enter the necessary information.
  4. Then, follow the on-screen process to complete the form.

 

Refer to our article for more details and guidance about recovering your Intuit Account in QBO.

 

After submitting the form, you'll receive a notification within one business day once it has been updated.

 

To check if it has already been updated, simply go to your Intuit account in QuickBooks.

 

Here's how:

 

  1. Log in to QBO. In the top right corner, select your profile icon.
  2. Click on Manage your Intuit Account.
  3. Under the Sign in & Security section, go to the Phone tab and click it.

image.png

 

You may also find this article helpful if you wish to update your business and accounting information in your QBO account.

 

If you have any further concerns about updating your phone number in QBO, please reply to this thread.

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