Hi there shawnsheehan75,
Tracking mileage with QuickBooks Online means you'll no longer have to take notes on the road. The great thing about QuickBooks Online is that you have access to the mobile app, for automatic mileage tracking that works as you drive. It's essential that you're able to log in so you can add and review your trips. I'd be happy to explain what to do if you're logging in and getting a blank screen.
When logging in, it's necessary to select the correct QuickBooks product. It sounds like you're using QuickBooks Online, which means you'll login here: QuickBooks Online Login.
Alternatively, if you're using QuickBooks Self-Employed, you'll have to use the specific login portal for that product. You can find that here: QuickBooks Self-Employed Login.
If you're logging into the correct portal and you're still seeing a blank screen, try some browser troubleshooting next.
Try clearing the cache and cookies to give your browser a reset. Stored Internet files build up over time as you browse, and they can cause bugs and other issues with sites like QuickBooks Online. Here's a list of steps explaining how to clear the cache and cookies based on your browser: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue continues to persist, try using an Incognito window in Google Chrome. This is a private window that runs separately from the rest of your browser, and it doesn't store cache and cookies the same way a regular browser would. Here's how to use it: Browse in private.
You can also try using a different browser all together.
If you're still running into issues, there may be something causing this on the back-end, and I'd like our agents to take a closer look into this for you. I'd suggest reaching out to our tech support team directly, and I'm confident an agent can sort this out for you.
I hope this helps.
Take care.
