I'm delighted to have you here, @nyabugandejp@gma.
When you want to download your bank statements, you can get the file from your bank first. Then, you may need a converter app if your bank only provides a specific file format. You can check out the available options by navigating to the Apps tab in your QuickBooks Online account and searching through the options there.
For certain bank feeds connected in QuickBooks Online, you also have the option to download your bank statements. The article, Get bank statements directly from your bank when you reconcile, goes over how to connect your bank account, how to download the statements, and also which banks support this feature. For instances where the bank connection doesn't support downloaded statements, what you can do is manually attach the statements instead, which this article also goes over.
This should get you on your way. Give us an update and let me know if you have more questions about it. I'll be right here to help you.
