cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Need to update your account details or payment information for QuickBooks Desktop? Click here for our step-by-step guide.
Created with Sketch. Need help running payroll? Watch our video or read the guide in our Product Tutorial.
Level 1

I've been billed for a cancelled subscription. The bot won't let me talk to a human because the account is "inactive".

 
1 Comment
QuickBooks Team

I've been billed for a cancelled subscription. The bot won't let me talk to a human because the account is "inactive".

Hi meatsticks-gmail,

 

Thanks for reaching out about this. QuickBooks Self-Employed payment processing only occurs on active subscriptions. What you're experiencing is unusual, and I want to make sure you can get this issue addressed asap.

 

The dedicated billing department of QuickBooks Self-Employed is a great resource in situations like these. They have all the necessary tools to gather important information needed to resolve billing issues. The QB assistant feature in your account enables you to quickly join that department. Here's how: Contact QuickBooks Self-Employed Support

 

If you're unable to access QB assistant, you can connect with the team using this link: QuickBooks Self-Employed tech support 

 

They'll be able to take a closer look at your account, and I'm confident we'll get to the bottom of it.

 

Have a nice day.