I was charged Monthly payment even though it was a free month of trail. Please advise

It is very likely that you have clicked the Buy button to open an account. If you select a trial account, the system will not ask for your payment details.

Hi natalia-nataliab,

Thanks for reaching out here.  Welcome!  It's important that you have a complete understanding of your QuickBooks Online account.  As Fiat Lux has mentioned, your selection to 'buy now' rather than choosing the trial version would be a reasonable factor.  However, you can contact us so we can take a look into this from our end, and determine a positive outcome with your QuickBooks Online subscription.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach back out with other questions or concerns.  We'd be happy to help!

Hello - I have done that already and I did not hear back from the support team. 

Thanks for coming back to this thread, Natalia.

Not being able to get the support you need about this unexpected account discontinuation can be a deal breaker, most especially if you have other tasks. I can see how this has impacted your workflow, but I want you to know that  we want to make sure you're able to get the support you need from us. 

This channel is designed to assist customers with general questions about QuickBooks, but not account-related. This is to ensure our customer's account data is safe in this public forum. For this, we really need to let our Live Support to handle this concern. 

When contacting our support, it is best to ask for a case number. This is a unique ID created by the live representative for documentation purposes. Using that case ID, any agent who will receive your call will be able to pull up your contact history, including the last person you've talked to. Also, all our call and chat channels are recorded, so they can look up your interaction easily. We also want you to know that you can request for a supervisor on set of the call if you have complaints about the support.

To get our support, enter your contact information and connect with our Team by following the steps below in your QuickBooks Online account:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose a contact option to initiate a discussion with a live agent.
   

I want to make sure you're taken care of, please come back here anytime for additional help. I'll be right here if you need further assistance with any tasks in QuickBooks.