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Level 1

Im working with a comp, and they cant access acct because employee is no longer with them. We are going to cut the payment soon. What do i need to prove the acct is ours?

 
4 Comments
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QuickBooks Team

Im working with a comp, and they cant access acct because employee is no longer with them. We are going to cut the payment soon. What do i need to prove the acct is ours?

Hello albanleung,

 

Having control over your account is important, and my goal is to help you with the steps you need to sort out this situation with your QuickBooks Online account. Luckily, QuickBooks has a fairly simple process to prove account ownership that I think may just be what you're looking for.

 

With a few more details, I'm confident that we'd be able to direct you with the steps you need to take, but from what you've got here, it sounds like you've got a situation where the previous master admin of an account is no longer around and you need to take over the account. When it comes to QuickBooks Online accounts, the account ownership is determined by who is the master administrator user. When that's not you and you feel it should be, you can submit a request to petition its change.

 

The Request to be the master admin or primary contact explains why you might undergo this process and walks you through the steps while also providing information about timelines and how you'll be contacted. I recommend starting there to see if that's what you're looking to do.

 

If that doesn't quite fit your situation, I strongly suggest connecting with one of our support team members outside of the QuickBooks Community. As a public forum, this isn't a great place to discuss specific account details, which seems to be what you'll need here. There are a few ways you can privately get in touch with us though. Check them out below.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social MediaFacebookTwitter, and Instagram.

 

Don't hesitate to reach out. We're here to help however we can.

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Level 14

Im working with a comp, and they cant access acct because employee is no longer with them. We are going to cut the payment soon. What do i need to prove the acct is ours?

@albanleung-gmail 

You may try claiming your account to Intuit. If they declined your request, you may have other options to claim your data back.

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Level 1

Im working with a comp, and they cant access acct because employee is no longer with them. We are going to cut the payment soon. What do i need to prove the acct is ours?

Thanks for those who responded.

 

I have gathered more information from the company. It turns out it is a Quickbooks Enterprise Solutions account (so my mistake there)

 

The company claimed to have tried the "Request to be the master admin or primary contact", but was unsuccessful, but will try again.

 

I have talked to someone in Quickbooks, but they lead me to a phone number 866 340 7237, which is just a robot, and cannot help.

 

We are paying several hundred dollars per month, and actually want to continue with the service. But we are unable to login to change the billing info.

 

Can someone from Quickbooks please leave a REAL persons contact so I can get some help?

 

thank you

 

 

 

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QuickBooks Team

Im working with a comp, and they cant access acct because employee is no longer with them. We are going to cut the payment soon. What do i need to prove the acct is ours?

Hi albanleung-gmail,

 

Thanks for clarifying which product version you have. It's important to me that you get the support that you need, and I'll be happy to point you in the right direction with this.

 

You can access our different support channels and learn more about our support policies here: Intuit QuickBooks Desktop software support policies

 

Don't hesitate to reach out. We're here to help.