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cbeatchbookkeepi
Level 1

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

 
4 Comments 4
Lourdes-Fernandez
Level 6

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

Hello cbeatchbookkeepi,

I hope you are having an awesome weekend so far! I'm so sorry to hear about your credentials. I would love to assist you to ensure you have this corrected.

Change The Email Address You Use To Sign In
https://quickbooks.intuit.com/learn-support/en-us/update-your-email/change-the-email-address-you-use...

In the case that you cannot sign in, reference the link below:

Recover you account when you can't sign in
https://quickbooks.intuit.com/learn-support/en-us/accounting/recover-your-account-when-you-can-t-sig...

I hope you find the information useful!

Kindest Regards,
Lourdes Fernandez

JamesM
QuickBooks Team

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

Hi cbeatchbookkeepi. Changing login credentials can be a strenuous process but QuickBooks Online helps make that process simple. Just to add to the valuable info Lourdes has shared above, you can also change the email address you use to sign in even with QBO Canada. Here's a Canadian article which shows you how to do that. I recommend  trying that first and let me know how you make out. I'll be on standby. 

Lourdes-Fernandez
Level 6

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

Thank you @JamesM :D
JamesM
QuickBooks Team

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

No worries, Lourdes! :)

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