cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Visit our new QuickBooks News section for news, updates, and opportunities to give feedback.
Highlighted
Level 1

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

 
4 Comments
Highlighted
Community Champion

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

Hello cbeatchbookkeepi,

I hope you are having an awesome weekend so far! I'm so sorry to hear about your credentials. I would love to assist you to ensure you have this corrected.

Change The Email Address You Use To Sign In
https://quickbooks.intuit.com/learn-support/en-us/update-your-email/change-the-email-address-you-use...

In the case that you cannot sign in, reference the link below:

Recover you account when you can't sign in
https://quickbooks.intuit.com/learn-support/en-us/accounting/recover-your-account-when-you-can-t-sig...

I hope you find the information useful!

Kindest Regards,
Lourdes Fernandez

Highlighted
QuickBooks Team

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

Hi cbeatchbookkeepi. Changing login credentials can be a strenuous process but QuickBooks Online helps make that process simple. Just to add to the valuable info Lourdes has shared above, you can also change the email address you use to sign in even with QBO Canada. Here's a Canadian article which shows you how to do that. I recommend  trying that first and let me know how you make out. I'll be on standby. 

Highlighted
Community Champion

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

Thank you @JamesM :D
Highlighted
QuickBooks Team

My email address associated with my account, username, is being deleted. how do I change everything so I still have access?

No worries, Lourdes! :)