My Servus bank account and credit card accounts stopped connecting (errors 103 and 324). Is anyone else experiencing this problem?

Hi there, Matthew.
 

Error 103 usually occurs due to an incorrect username or password for the bank account you’re reconnecting to, and Error 324 means QuickBooks can't find the account you set up when it attempt to connect to your bank or credit card's website. This may be due to the following:
 

• Your bank or credit card company changed the account or moved it to a new server.
• You changed the account name or other info on your bank or credit card company's website.
• Your bank or credit card company issued a new account or credit card.
• You closed your bank or credit card account.
• You have multiple accounts with the bank that have the same name.
  
  

Here’s the following fix for Error 324:
 

• Go to your bank's website and check if the server URL is still the same. Copy the URL and paste it into QuickBooks. If it has changed, contact your bank to get the new server URL.
• If you have multiple account names with this bank, you can rename them using the following steps:

1. From the Bank Transactions page.
2. Select the bank account that you want to rename, then select the Pencil (edit icon).
3. Select Edit account info.
4. In the Account name field, update the name of the account. Then select Save.
   
   

To fix Error 103, go to your bank's website and log in using your current credentials. If you can't log in, reset your password or username. Once you're able to log in successfully, reattempt reconnecting to QBO with the same credentials.
 

If you're able to log in on the website using your current credentials but are unable to use them in QuickBooks, I recommend contacting our Technical Live Support team. They have advanced tools and capabilities to review this further, check the root cause, and roll out fixes immediately.
 

For now, you can manually upload your transactions in QuickBooks.

Please don't hesitate to leave us a response if you have other questions or concerns.

@Matthew Schneider_ 

Try opening your QBO account on any private/incognito browser.

I am having the same issue since January 23, 2026, but getting error code 106 in QBO. I did notice that when I tried to login to Servus, it it is prompting for a one-time passcode. I am thinking this is why it won't connect with QBO, because of the OTP requirement now. I've reached out to Servus to find if there is a way to turn-off the OTP requirement. I tried the suggestion of incognito mode...but it didn't work, same 106 error message.

Hello and welcome to the Community, Ingrid.

I know how vital it is to connect your bank to QuickBooks Online (QBO), and I’m here to help you navigate through this issue. Banking error 106 typically happens when QuickBooks can’t locate your account on your bank’s website. This error is often caused by a closed account.

If your Servus bank account is closed or no longer exists, it’s best to disconnect it from QuickBooks. However, before disconnecting, categorize transactions that are in for review or pending: How to categorize transactions from your bank & credit card.

Here’s how to disconnect your bank account:

1. Go to All apps, then Bank transactions.
2. Click the tile for the bank that needs to be disconnected, then select edit.
3. Press Edit account details.
4. Select the Disconnect this account on save checkbox.
5. Click Save.

If the account is still active or open, it will require further review. Our live support team is available to assist you. 

Here’s how you can contact them:

1. Navigate to the Help menu.
2. Select the Search option and type "contact support."
3. Click the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic for which you need assistance.
5. Follow the prompts, then choose your preferred way to connect with us: Have us call you or Chat with us.

Also, please note that they're available from Monday through Friday from 6:00 AM to 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM PT.  

If you have additional QuickBooks-related questions, please leave a comment below.