Since the issue persists even after changing QuickBooks to French, @emgcomptable-out. Let's perform browser troubleshooting to fix this issue. I'll outline the steps for you below.
To begin with, browsers often store cached data from frequently accessed sites, which can result in unexpected behavior. To address this, please open your account in a private or incognito window to rule out cache problems in your browser. You can use the following keyboard shortcuts based on the type of browser you are using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also utilize a supported browser as an alternative.
In case you want to update your company name or other business information, check this article for the steps: Change your company name, contact info, or Business Number (BN) in QBO.
If you have any further concerns regarding changing QuickBooks to French, please tag me in the comment section, and I'll assist you in any way possible.
