Showing results for 
Search instead for 
Did you mean: 
Created with Sketch. Have questions about what to do to prepare for tax time? Our year-end hub will walk you through the process.
Created with Sketch. Find out how to upgrade your subscription, manage your password, view account fees, request a refund, and much more on our account management page.
Level 1

Customer Service

This has been the absolute worst customer service experience I've had in a long time. I've contacted 3 different numbers to have someone help me with my self employed account. My problem is after I finish filling out the 'Set up Payment' option so that customers can pay me through their invoice, it gives an error after I click submit. I really thought QuickBooks would have decent customer service, but one agents sends you to the next and you get no where. Seems like a shell company to me. I honestly just need someone to email or contact my cell phone.  This has been very painful. I've followed all the tutorials and its an error within the QuickBooks Self Employed system. I really want to make people aware that the customer service here is brutal and don't expect much help from anyone. I cant believe I'm paying for this service/software. I'll be amazed if this issue can be resolved, please help or Ill move on to another software provider. Thanks! Alex 

3 Comments 3
Noelia Nievas
Level 4

Customer Service

Hi CanadaAlex19,


I understand it can get very frustrating having to get a call back and not having any response. I promise Quickbooks is here to help. We appreciate your feedback. You can reach out in one of these ways:


Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
Social MediaFacebookTwitter, and Instagram.


Kind regards,


Fiat Lux - ASIA
Level 15

Customer Service


You need to apply a QB Payments account to accept payments and they need time to evaluate it. If they declined your application, you may utilize a 3rd party payment processor or switch to another accounting app. 

QuickBooks Team

Customer Service

Hello Alex,


Thanks for sharing your concerns with working with QuickBooks Self-Employed, setting up QuickBooks Payments, and connecting with our customer support team. I want to assure you that we take supporting our customers seriously, and I'll be sharing your comments as feedback with our team so that we can make sure we're doing everything we can to be the best support possible. I can clarify what's happened here.


QuickBooks Self-Employed support is accessed by reaching out to a chat team as there is no phone support for that department. This is part of the reason why the agents you reached with the numbers you called were unable to assist. I'd also like to note that the support options outlined above are for QuickBooks Online rather than QuickBooks Self-Employed. To reach support for QuickBooks Self-Employed, please take the following steps.

  1. Select the Assistant feature.
  2. Type and enter "talk to human" in the chat window.
  3. Follow the prompts to reach support.

If you're having trouble with that, here's a direct link to the chat queue: QuickBooks Self-Employed Chat


I encourage you to reach out to them as soon as you have a moment so that a member of that team can work through this with you and you can take advantage of QuickBooks Payments. Our teams are here to help.

Need to get in touch?

Contact us