Let’s work together to fix the error message you saw when exporting the timesheet, dhoward3. This will help you add your employee's hours correctly.
The XML Parsing Error: no element found message indicates an issue with the data being returned by the endpoint you are trying to access. Since you exported the timesheet without any problems last week, I recommend accessing your account using a private browsing window. This will help us determine if the issue is related to your browser's cache.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
Then, export the file again. If it works, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.
If the issue persists after following the steps above, I'd recommend contacting our Customer Support team. They have tools that can look into this further and provide other steps to get this resolve. To reach them, click this link: Contact QuickBooks Online Support.
Additionally, here are some useful links that guide you in managing your timesheets and how your employees can submit their time:
If you require additional assistance with exporting timesheets or anything else related to QuickBooks, feel free to reach out to me again by replying to this thread. I’ll be here to help. Stay safe.
