Une facture a été payée via Quickbooks en ligne. Je crée un reçu de remboursement à partir du paiement, je met le numéro de carte, mais la transaction ne se fait pas.

Bienvenue dans la Communauté, Auberge.

Dans QuickBooks Online, les remboursements sont traités quotidiennement. Les fonds du paiement initial sont inclus dans le dernier lot de transactions, qui est finalisé à 15h00, heure du Pacifique.

Une fois cela fait, cela peut prendre de 7 à 10 jours ouvrables pour que le crédit apparaisse sur le compte de votre client. Veuillez noter que ce délai dépend également de la vitesse de traitement de leur banque.

En attendant, vous pouvez suivre votre transaction en utilisant le Centre de Services aux Marchands en suivant ces étapes :

1. Connectez-vous à votre compte de Services aux Marchands.
2. Rendez-vous dans Activité et rapports, puis sélectionnez Dépôts dans le menu déroulant.
3. Filtrez les données en saisissant des dates spécifiques dans les champs de date.
4. Examinez la colonne Méthode pour vérifier l'état de votre transaction.

Ce processus garantit que vous pouvez suivre l'état de remboursement.

J’ai également inclus cet article pour avoir un aperçu de la manière dont vos remboursements sont traités dans QBO: Comprendre les frais associés aux remboursements ou aux opérations annulées.

N'hésitez pas à répondre à ce post si vous avez besoin de plus d'assistance.

Avertissement : Veuillez noter que j’ai utilisé notre outil de traduction français-anglais pour comprendre et résoudre votre problème.

Welcome to the Community, Auberge.

In QuickBooks Online, refunds are processed daily. The funds from the initial payment are included in the latest batch of transactions, which gets settled at 3:00 PM Pacific Time.

Once done, it could take 7 to 10 business days for the credit to reflect in your customer’s account. Please note that this timeline will also depend on the processing speed of their bank.

In the meantime, you can track your transaction using the Merchant Service Centre by following these steps:

1. Log in to your Merchant Service account.
2. Navigate to Activity & Reports, then select Deposits from the dropdown menu.
3. Filter the data by entering specific dates in the date fields.
4. Review the Method column to check the status of your transaction.

This process ensures that you can monitor the status of the refund.

I've also included this article to have an overview of how your refunds are being processed in QBO: Understand fees for refunds or voided transactions.

Feel free to reply to this post if you need further assistance.

Disclaimer: Please note that I have utilised our French-to-English translation tool to comprehend and resolve your concern.

Hi JaneDave_I,

You say " In QuickBooks Online, refunds are processed daily.", and there's my problem. The refund is simply not processed. The initial client's payment was on 2025-07-06, the refund was initiated on 2025-07-29 and that's it. Coitus interuptus. No money withdrawal from our bank account. No refund to the customer's card. I even did the whole operation while on the phone with one of your agents, while screen sharing. Twice. Still no withdrawal and no refund to the customer's card.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

Our live support team is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT.

You may also find this article helpful in understanding the fees associated with refunds or voided payments: Understand fees for refunds for voided transactions.

We'll be around to help you if you have any other concerns about refunds.

Hi Clark_B,

Again, as I have stated, I don't want a refund, I want to issue one. I have called twice the support team, and followed their indications, while screen sharing. I have completed their indications and I even received a little green popup that said " the refund has been processed", but sadly, no money transfer.

Quickbooks seems to be shooting blanks. I can call again, maybe third time will be the charm, or... Maybe you could direct me to a second tier help desk that will actually resolve the problem instead of reading the Quickbooks website to me.