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showrab-jain
Level 1

We are not receiving QB access code to our registered email id..Kindly advise

 
1 Comment 1
LauraAB
QuickBooks Team

We are not receiving QB access code to our registered email id..Kindly advise

Hi there showrab-jain,

 

Thanks for bringing this to my attention. At QuickBooks, the security of your information is of the utmost importance to us, which is why we have two-step verification with access codes that can be sent to your email or your phone number on file. It's important to me that you're receiving that code to be able to access your QuickBooks Online account.

 

When you're having trouble receiving the code to your email, my first recommendation is to ensure that your email provider's safe sender list includes Intuit and QuickBooks emails. I've got a great article here that lists some of the emails you'll want to add to that list as well as some steps on how to do that: Receive important email messages from Intuit

 

This will ensure that the emails go to your inbox rather than your junk or spam folders. Feel free to check those now as well to see if that's where the codes have been sent. If you're still not seeing it and do have a phone number on file, try sending the code to that device instead.

 

For further troubleshooting, I recommend connecting with the QuickBooks Online support team. A member of support will be able to securely gather your details to ensure that your email is set up properly and work with you to figure out why you're not receiving the code. Here's how you can reach out.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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