Hi gayle13,
Welcome to the Community. I'll be happy to point you in the right direction so you can get back to doing what you love. QuickBooks is a versatile program that simplifies the way you manage your transactions.
Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.
