Welcome to the QuickBooks community. I'll gladly assist you with this. With QuickBooks Online, you can add a time tracking user to easily track and bill customers for the hours spent on a specific activity. If you're getting an error to try again later while going through the steps, I suggest clearing the browser's cache and cookies. This will remove any old internet files that can cause loading and display issues on the website. To do so, follow the steps in this community article.
If the issue persists, call our phone support team at 1-855-253-1536. A specialist will verify your account and take a closer look. Our agents are available Monday to Friday, 9 a.m. to 8 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST.
Let me know if you have any other questions.
Hello BSE1. Thanks for taking the time to clear cache and cookies on your browser. What happens when you try using a different browser? I'd also recommend using a private/incognito window. If you're getting the same error, please send me a full screenshot with the URL showing below. You're more than welcome to cover any personal info on the screenshot.
No worries. Thank you for trying the steps. It's important you're able to add a user and I recommend contacting our support team for further assistance with this. You can contact our support team by using any one of the contact methods below:
Feel free to reach out if you need anything else.