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heidibackofficesolutions
Level 1

When trying to add a time tracking user I am getting an error to try again later. Is there a fix for this?

 
5 Comments
Anonymous
Not applicable

When trying to add a time tracking user I am getting an error to try again later. Is there a fix for this?

Hello,

 

Welcome to the QuickBooks community. I'll gladly assist you with this. With QuickBooks Online, you can add a time tracking user to easily track and bill customers for the hours spent on a specific activity. If you're getting an error to try again later while going through the steps, I suggest clearing the browser's cache and cookies. This will remove any old internet files that can cause loading and display issues on the website. To do so, follow the steps in this community article.

 

If the issue persists, call our phone support team at 1-855-253-1536. A specialist will verify your account and take a closer look. Our agents are available Monday to Friday, 9 a.m. to 8 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST.

 

Let me know if you have any other questions.

BSE1
Level 1

When trying to add a time tracking user I am getting an error to try again later. Is there a fix for this?

I know this is an old post.  But I am getting the same error and I've already cleared my cache history as suggested and tried again - got the same error message.  Do we have another fix or info for this?

JamesM4
QuickBooks Team

When trying to add a time tracking user I am getting an error to try again later. Is there a fix for this?

Hello BSE1. Thanks for taking the time to clear cache and cookies on your browser. What happens when you try using a different browser? I'd also recommend using a private/incognito window. If you're getting the same error, please send me a full screenshot with the URL showing below. You're more than welcome to cover any personal info on the screenshot. 

BSE1
Level 1

When trying to add a time tracking user I am getting an error to try again later. Is there a fix for this?

Hi JamesM4,

 

Thanks for getting back to me.  I tried opening a new window and adding the user and still got the same message - screenshot attached.

 

JamesM4
QuickBooks Team

When trying to add a time tracking user I am getting an error to try again later. Is there a fix for this?

No worries. Thank you for trying the steps. It's important you're able to add a user and I recommend contacting our support team for further assistance with this. You can contact our support team by using any one of the contact methods below: 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
  • Social MediaFacebookTwitter, and Instagram.

 

Feel free to reach out if you need anything else.