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jon1002
Level 1

Will not let me upgrade to online plus

 
1 Comment 1
PatriciaT
QuickBooks Team

Will not let me upgrade to online plus

Hi jon1002,

 

QuickBooks Online gives you the flexibility to downgrade or upgrade your subscription when needed. I want to make sure you're able to accomplish your task so you can benefit from the robust features available in the Plus plan.

 

Upgrading a plan is a pretty straightforward process.

  1. Select Settings ⚙ then Account and settings.
  2. Select the Billing & Subscription menu.
  3. In the QuickBooks Online section, select Upgrade your plan. If you don't see it, you’re already using the plan with the most features.
  4. Choose a plan and select Choose plan.
  5. Select Get started.

If after selecting Upgrade your plan you're unable to upgrade, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

 

Another good troubleshooting step to resolve these kinds of situations is to navigate in a private/incognito window or use a different browser compatible with QuickBooks Online. Here's an article with the list of supported browsers: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

 

I hope this helps you get back on track! Don't hesitate if you have more questions.

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