cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Need to update your account details or payment information for QuickBooks Desktop? Click here for our step-by-step guide.
Created with Sketch. Need help running payroll? Watch our video or read the guide in our Product Tutorial.
Created with Sketch. Learn how to create and match bank rules in our video guide.
Created with Sketch. Get help with your T4A and T5018 forms.
Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Pleaae help.
32 Comments
QuickBooks Team

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hi there, 

 

Connecting your bank account to QuickBooks Online means that you'll save tons of time and effort with your bookkeeping. Having the ability to automatically upload your banking transactions makes reconciliation so much easier, and gives you the confidence knowing that all of your transactions have been accounted for. I'll explain what you should do next if you're running into issues connecting Coast Capital with the Bank Feed.


The steps for resolving connection issues will depend on what error message you're getting. There's tons of great support articles here in the Community that help explain how to resolve various errors, so I recommend searching the error message in the forum for more information (e.g. Fix bank error 108). 

 

One step that's often common among most errors is to try manually updating the account by clicking the Banking tab, then select Update on the right-hand side of the page. This can sometimes re-trigger the upload and bring in your transactions. 

You can also try editing your bank's sign-in information by clicking the small pencil icon next to the bank you're using, and selecting Edit sign-in info. This can sometimes relaunch the connection.

 

If you're still unable to connect to your bank, our tech support team is standing by to help you. 


Have a great day.

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hi QBO team,

 

You need to stop with these generic answers please.  Coast Capital updated their system and QBO needs to update this on their back end.  Are you aware of this and when will it be done?

 

Greg

QuickBooks Team

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hi Greg. We've been made aware that Coast Capital Savings has made some security changes, along with other financial institutions. It's our priority to ensure this doesn't cause issues when trying to connect to QuickBooks Online.

 

I'm here to help, and I'd really like to see this get sorted out for you. As I mentioned above, bank errors can be unique and specific to each account. Please reach out to our tech support team if you're having issues so they can address your specific error message and get you back on track.

 

I'm here if you have questions. Cheers.

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Was this issue resolved?  Having the same issue with coast capital 

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

No it has not.

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

I don't know if this is quicks books fault but this is so frustrating. If I a find solution I will post it here. 

 

Aman

www.getfireplan.com 

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

And this remains an ongoing issue as well. Is there an ETA for this being fixed?

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

No solution yet...

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hi Addie

 

Any updates on when the issue will be resolved?

 

Greg

QuickBooks Team

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hi Greg. There isn't a currently available ETA for this, but I can assure you our engineering team is working diligently to ensure all connections with financial institutions are restored. I'd be glad to update you on this thread if I learn more in the coming days. 

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Please let us know when this update will happen. We haven't had a connection since October!

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

I would like my Coast Capital bank account to connect to Quickbooks Online.   It literally does save me hours when transactions are downloaded instantly.  Quite the bookkeeping headache to have to enter things in manually.

 

Please update it soon!

 

 

www.thelashdlife.com

QuickBooks Team

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hi Samantha. I appreciate you reaching out about this. I'm passing on your urgency, and that of others, to my team. I know how much you love the Bank Feed and how much time it saves you. I can assure you that this is being worked on, but your feedback helps us keep our team informed about the needs of our customers. I'm sure a resolution is around the corner!

 

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

This makes my QBO subscription nearly useless. Please refund me two months subscription fees. 

Please fix it this week!

Fred Cutler

WeVu Video

QuickBooks Team

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hi Fred_Cutler_WeVu. I know how important the connection to Coast Capital is. The bank feed works to save you time and effort in your bookkeeping, which is what QuickBooks is all about. I want to make sure your voice is heard, so I'd recommend reaching out to our tech support team to make any requests regarding your subscription. While the Community is a great place to discuss ideas and solutions, we're unable to access personal account details here. I'm confident an agent will help you with any questions or concerns. 

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Yet we still have to pay our monthly subscription!!

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

this is a joke on intuits part right?

I use another online bookkeeping system  ( zoho books ) with coast capital .....and it was fixed inside of 2 weeks

 

now when will this be fixed?

 

how do i get a refund for the past 2 months...broken since november 21 st 2019

 

also the very dumb generic responses in this and many other threads...intuit is a joke 

QuickBooks Team

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hello authent. I know you're eager to begin using the bank feed again. I know this hasn't been resolved as quickly as you'd hoped. Our engineers are still working on this and it's at the top of their priority list. The most important thing for us is your account security, so we want to make sure things are connected properly. 

 

For any account-specific requests, please get in touch with our tech support team.

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

How is this not fixed yet? With all of my year end stuff going on, and I need to do everything manually. This is insane. What am I paying for?

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

eager?

 

isnt that what QBO is all about?

 

fix the silly thing ....other companies have ..weeks and weeks ago

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

I had hoped this would have been resolved by now. Between quickbooks self employed and Mint I'm less than impressed with how long this has been going on for.

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

This "Zoho books" is sounding better and better. I might have to look into that. Does QBO have any features that Zoho doesn't?

Level 2

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

all i can say is try it ....I use zoho for myself.....but the "real books" are being kept n QBO , as I couldnt find a bookkeeper to work with zoho...at least one local to me 

 

zoho has a free trial ...make sure you are starting with the correct version ....if your canadian ..the CDN version ....it is easy to start with wrong version ...and they cant convert it ..trust me I know 

 

invoicing is better, interface is better, support ..if rarely needed is better....would I put a multi milion dollar org onto zoho ...probably not ....mind You QBO ...sucks , not matter the size of company ..thats my opinion

Level 1

Coast Capital recenty upgraded online banking, access code changed from 10 digits to 7, QB hasn't updated. I can't relink QB to my bank .

Hello, Just following up to see if engineers are still working on it. I am having trouble explaining to clients.