Has anyone else finding connecting to Scotia Bank a problem, last few days. I think Scotia, updated their login security

[AddieC]

Hello srfarronato, 

Connecting your bank and credit card accounts makes QuickBooks Online even more beneficial to your small business. With the help of automatic uploads, your reconciliation process and data entry time will be saved, allowing you to spend more time doing what you love. If you've been experiencing a connectivity issue with Scotiabank, it's important to restore that in order for you to get your work done. I'll help shed some light on what's happening. 

Our engineers have been made aware of an ongoing issue with QBO and Scotiabank, affecting multiple users. Many users are seeing Bank Error 105, and they're unable to update their accounts. If this is the error message you're experiencing, try following the troubleshooting steps listed here: Fix banking error 102 and 105. 

If you've tried those steps and the issue persists, your account is likely impacted by this ongoing issue. I'd suggest reaching out to our tech support team directly so an agent can add you to the list of affected users. That way, you'll be the first to know when a resolution is in place.

In the meantime, it's important not to fall behind on your work. You can manually upload missing transactions by following the steps here: Manually upload transactions into QuickBooks Online. 

I hope this helps clarify things for you, and I'm confident our engineers will have this sorted out for you in no time.

Take care.

[Kiba]

Same here. Not been able to connect to Scotiabank accounts since the 5th of July. The troubleshooting link provided doesn't help at all so I guess we just get added to the list and wait it out.

[markdrury]

I have the same problem, not been able to download transactions for the past 2 days, Scotia have changed their login system so I assume this is the issue. The 'troubleshooting' is a total waste of time and there is nowhere to report the issue. Hopefully this gets resolved quickly, I don't fancy going the manual route...

[JamesM]

Hi markdrury. Our engineers are aware of this issue. Rest assured, they're working hard to get you back on track ASAP. If I get any updates, I'll make sure to reach out to you right away. Let me know if you have other questions. I'm here to assist. 

[Kiba]

Hopefully it won't be the 3 months (!!!) that people in the "Coast Capital recenty upgraded online banking..." thread had to wait or Quickbooks will definitely be losing my business.

[Moosetek]

Same here too. Definitely linked to the new Scotiabank login system. Just tried to download the .qbo file for one account and now it's showing a balance of $0!! Oh well, here's hoping there's some kind of movement on this soon! Not impressed

[jwells]

Me too and, it seems, for the same reason.

[SidneyMattress]

I am also having this problem and it is my first year end at the end of this month so I hope it is rectified soon.

[MBerube]

+1

QB has been failing to connect to ScotiaBank for a few days now. (105)

[A_2020]

Same issue, no feed since July 6, disconnecting/reconnecting account did not work, even manual feed did not upload transactions. 

[Jrdueckman]

Just my opinion but I'm not so sure I'd blame Quickbooks. Scotiabank made the change and should have done a better job at impact analysis...

[markdrury]

I don't think anyone is blaming quickbooks, as you said Scotia changed their login system and apparently didn't realize what effect it would have on QB. They need to work together to fix it however.

[Tomconway]

I have the same problem. Called tech support and they say they know about it and are working on a fix. Weird when you consider that Scotiabank is partnered with them 

[mhennigar]

It's been a while since QB support posted on Tuesday. An update will be appreciated. 

[jsdequipment]

I’m also having issues and directly contacted tech support, it’s on Scotiabank end but you would think a function like this not working quickbooks would either give a discount to those affected or something to compensate 

it makes double the work now just to get your bank draft put into quickbooks, I may as well just buy the desktop version and not have the outrageous monthly fee to pay if I’ve got to do double the work: this is why I pay the monthly fee : for convenience and saving time

[sw1975]

I still am having problems :(

[Psyancegirl]

Add me to the list! Sadly I do not hold out a lot of hope that Scotiabank will resolve this quickly. Their capability to do anything with partners, or government or direct debit is becoming more limited over time compared to other banks.  

[SarahPSilva]

Will this impact our ability to pay our employees via direct deposit since the amounts are paid to them from our Scotia Account?

[koerton4]

I think the biggest issue is not having an ETA on resolution.  If Scotiabank is culpable here, it would be good if they responded to this thread as well.  Otherwise, seems like they are hiding behind QuickBooks and not feeling the heat as they ought to be...

[SneakyCoyote]

How do we not have an update on this yet? Completely unacceptable. Refund here we come.

[jsdequipment]

I agree

something should be done to compensate considering quickbooks just doubled their fees which I think is ridiculous to begin with.

can someone from quickbooks chime in here: this has been going on long enough it’s made an inconvenience for those who pay monthly for the added extra features that make life a little easier. 

[SneakyCoyote]

I reached out to their live chat and they were useless, they said they put in a request for a refund and apparently it has to be approved? Honestly, that's ridiculous that a refund due to their software not working as intended has to be approved.

Customer service also said they have no update at all. Crazy how it seems the CS team & backend doesn't communicate what so ever.

Ridiculous.

[Moosetek]

Echoing all the sentiment here, it has now been over a week without any further input from either QuickBooks or Scotiabank. This is a key tool

for many businesses, including my own, and is starting to become unacceptable. QuickBooks spent a lot of money during the Covid outbreak advertising how it is supporting small businesses, without ACTUALLY supporting those very businesses in any tangible way (I saw no reduction in my monthly subscription for one) yet cannot, it would appear, address a very significant failure of its software at a critical time. It’s very easy to hide behind a “it’s them, not us” blame scenario. The fact of the matter is that it’s Intuit’s software and systems that afford us this functionality that we all rely on, and that we pay for. Therefore the onus is on Intuit to fix this as soon as possible, in conjunction with Scotiabank, or offer us a reduction in monthly premiums to offset the extra cost involved in manually recreating the functionality we are currently being  denied.

[GusJ]

this is becoming ridiculous

same thing happened a couple of years ago with HSBC Canada and till date it is not resolved. it seems Intuit is loosing connection with banks one after another. lets hope they are able to solve this ASAP