Hi anyone notice this? Credit card payments trans not storing Location code-not if a “pairing" trans from bankfeed & then not even if manually enter later via REGISTERs

I appreciate your efforts to resolve the issues you encounter, Info.

To start, I recommend reviewing the transactions that appear in the Unspecified column of your Balance Sheet Report by Location. You can do this by opening the report and clicking on the dollar amount in the Unspecified column to view the specific transactions. If a Location has not yet been assigned, please open the transaction, select the appropriate Location, and save the changes.

If you’ve already confirmed that the correct Location was applied, but the transaction still reflects as Unspecified in the report, I recommend logging out of your QuickBooks Online account and then logging back in before checking again. This refreshes your session and ensures that any updates are properly reflected.

If you have additional questions or need further assistance, feel free to comment below.

Thanks but alas I have tried many scenarios.

I tried the log in and log out suggestion, and the problem persists

note: my observations only relate to records that are transaction type: Credit Card PMT

1. a) when I am able to update the Location Code from the Bank Register view, it appears to be saved nicely, but it does not change the value in Unspecified (even if log in and out)

and

1. b) if I return to the bank Regis view the Location code is no longer there, Location is now blank again (odd!)

1. c) if I try to edit the record by drilling into the Unspecified transaction on the Bal Sheet, the system takes me to a screen that is named: Paydown Credit Card - sadly that screen does not provide any access to the fields: Location nor Class   - so I believe that method does not resolve the situation either

Hi there, @info2260. I completely understand your concern about wanting the location feature for credit card payments to appear in the bank register and the balance sheet report.

To clarify, please note that we can't specifically add a location through credit card payments, which is why the location will appear as unspecified or blank in the bank register or when generating the Balance Sheet report.

The bank register is primarily for viewing purposes that's why the location column is visible. However, you can still add a location to individual transactions as long as the Location feature is available for that specific transaction.

If you have any other concerns, please click Reply.