Hi, my client is unable to connect their credit cards on the QBO bank feed. It seems like it's an error from QBO. The credit cards don't appear as an option.

rameen · ‎December 16, 2024

When you go to connect the account and it asks you to choose the QBO account to connect it to, it only shows bank accounts, no credit card accounts appear as an option

Amanda-B · ‎December 16, 2024

Hey there, rameen.

Thanks for joining us here in the Community! I'd be happy to guide you in the right direction.

Can you tell me if you get the same results if you try in a private browser, as sometimes browsing data can accumulate on your system and prevent the software from doing what it is supposed to do. Here are some shortcuts you can try depending on the browser you're using:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Ill be on standby!

Chrea · ‎December 16, 2024

@rameen

Try opening your QBO account on any private/incognito browser.

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Hi, my client is unable to connect their credit cards on the QBO bank feed. It seems like it's an error from QBO. The credit cards don't appear as an option.

Hi, my client is unable to connect their credit cards on the QBO bank feed. It seems like it's an error from QBO. The credit cards don't appear as an option.

Hi, my client is unable to connect their credit cards on the QBO bank feed. It seems like it's an error from QBO. The credit cards don't appear as an option.

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