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accounting634
Level 1

How can I record a returned payment from supplier that has incorrect bank details?

I created a bill for a supplier with the details provided and the payment was issued.  I was given the wrong account information, and the payment I attempted was reversed. Now the money has returned to our bank account, and it's showing in my bank transaction feeds. How should I record the returned payment expecting that i have to pay the same amount when they get back to me with the correct information? Please help me to how to record the over payment from bank feeds and also process the payment without creating another bill. Thanks in advance.
2 Comments 2
Trish_T
QuickBooks Team

How can I record a returned payment from supplier that has incorrect bank details?

Hi accounting634,

 

It's great to see you in Community!  QuickBooks Online provides a few ways to remove the associated bill payment, in times such as this.  I would be glad to walk you through the steps!

 

Follow these steps to void/delete the payment from the associated bill;

 

1. From the left menu, open +New, then choose Bill

2. Click on the history icon (looks like a clock) in the top left

3. Hit View more

4. Locate the bill in the list, and select it to expand the view

5. In the top right, under the Payment status, click on the blue link for the payment

6. Click on the payment Date

7. Hit More at the bottom, and select Void or Delete

 

Feel free to reach out again, if you have any other questions.  We would be happy to help!

Trish_T
QuickBooks Team

How can I record a returned payment from supplier that has incorrect bank details?

Hi accounting634,

 

It's great to see you in Community!  QuickBooks Online provides a few ways to remove the associated bill payment, in times such as this.  I would be glad to walk you through the steps!

 

Follow these steps to void/delete the payment from the associated bill;

 

1. From the left menu, open +New, then choose Bill

2. Click on the history icon (looks like a clock) in the top left

3. Hit View more

4. Locate the bill in the list, and select it to expand the view

5. In the top right, under the Payment status, click on the blue link for the payment

6. Click on the payment Date

7. Hit More at the bottom, and select Void or Delete

 

Feel free to reach out again, if you have any other questions.  We would be happy to help!

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