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namscanada
Level 1

How to connect the bank to my QBO account. It used to work, not working now

The qbo account is connected to the bank account, but the information feed/download is not working.  What do I do?
3 Comments 3
JamesM4
QuickBooks Team

How to connect the bank to my QBO account. It used to work, not working now

Hello namscanada,

 

 

Thanks for connecting with us here in the Community. It's important you're able to sync your transactions in QuickBooks so you can take full advantage of the program. Rest assured, I'll be happy to share more info and help steer you in the right direction. 

 

The program makes it easy to connect your bank account. Here's a helpful article that shows you how to: Connect bank and credit cards in QuickBooks. In case your bank isn't listed, you can request access through your bank by following the steps below: 

 

  1. Navigate to the Banking menu.
  2. Click on Link account.
  3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks."
  4. If you’re unable to find your bank, click on Request support for your bank.
  5. Enter your bank's web address (URL) in the field provided, then select Request.

You can also check out this article here with more info on how to manually import your transactions into QuickBooks. Give this a try and if you have questions, feel free to reach back to me in the comments below. I've got your back.

Fiat Lux - ASIA
Level 15

How to connect the bank to my QBO account. It used to work, not working now

@namscanada 

Try opening your QBO account on any private/incognito browser.

Trish_T
QuickBooks Team

How to connect the bank to my QBO account. It used to work, not working now

Hi namscanada,

 

In addition to the valuable information provided above, there are times when the connection between financial institutions and QuickBooks Online isn't functioning as designed.  I suggest contacting us outside of Community so our Customer Care team can work with you directly, and perform a search for an active investigation associated with your bank.  If there's an investigation, they'll be able to add you to the list of affected users, so you'll receive an email update when the issue has been resolved.  In the interim, you can manually upload your transactions as previously advised, so your books remain accurate and up to date.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

I hope you find this to be helpful.  We're here for you, if you have additional questions or concerns!

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