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DebGer
Level 1

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

How do I fix this?

9 Comments 9
JamesM
QuickBooks Team

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

Hi DebGer,

 

Dealing with error messages like that can slow down your progress. I'll be happy to give you a hand with figuring out why you're getting this message on your end. 

 

QuickBooks offers a dynamic banking feature which allows you to navigate through your transactions with ease. The error you're getting usually happens when you try entering a transaction with a (-) negative value. I recommend checking if there are any (-) negative amounts and make sure all your amounts are matching. If you need further assistance, feel free to reach back to me below with a full screenshot of the error. If you prefer direct support, I suggest contacting our support team using the details below: 

 

  • Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
  • Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.

Otherwise, don't hesitate to get back to me in the comments below. I'll be one message away. 

DebGer
Level 1

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

There is a negative amount.... I'm trying to deposit a credit card payment of $39.95 and adding a negative amount to the deposit to allocate the money taken for merchant fees.  I've done others this way with no issue but this one payment will not do it.  I keep getting the error message

JamesM
QuickBooks Team

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

I hear you on this. To make sure we're on the same page, could you send me a full screenshot of what you're seeing on your end? Feel free to cover any personal information. If you prefer more hands on support, you're more than welcome to reach out to us using the details below: 

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.

 

This ensures you get the support you need in a secure environment. Let me know if you have questions.

rosanna2
Level 1

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

What was the resolution on this?  I am getting the same error.

JamesM4
QuickBooks Team

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

Hi there. Are you by any chance entering negative amounts on the deposit? 

rosanna2
Level 1

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

No, changing the exchange rate on the deposit

JamesM4
QuickBooks Team

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

Hi rosanna2. Thanks for getting back to me. Are you getting the error message when you use a private/incognito browser window?

rosanna2
Level 1

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

No, it is regular chrome

Trish_T
QuickBooks Team

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

Hi rosanna2,

 

In review of the information provided on this thread, I'd be happy to jump in and help you with your banking goals in QuickBooks Online.  If you're getting the same result after following the previous steps provided, I suggest logging out of your account and clearing cache on your browser first and foremost.  You can also try a different browser, such as Safari, Edge, Firefox and private/incognito.  Should you experience the same outcome, please contact us so we can have a deeper look at this on our end and get you back to business.

 

Schedule a Callback or start a Chat: click ? (Help) in the upper right > enter "Contact Support" > hit Contact Us > provide a summary of the issue > click Let's Talk > choose Get a callback or Start a Chat.
Social MediaFacebookTwitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Let us know if there's anything else we can help you with.  We're here for you!

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