cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Need to update your account details or payment information for QuickBooks Desktop? Click here for our step-by-step guide.
Created with Sketch. Need help running payroll? Watch our video or read the guide in our Product Tutorial.
Level 1

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

How do I fix this?

3 Comments
QuickBooks Team

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

Hi DebGer,

 

Dealing with error messages like that can slow down your progress. I'll be happy to give you a hand with figuring out why you're getting this message on your end. 

 

QuickBooks offers a dynamic banking feature which allows you to navigate through your transactions with ease. The error you're getting usually happens when you try entering a transaction with a (-) negative value. I recommend checking if there are any (-) negative amounts and make sure all your amounts are matching. If you need further assistance, feel free to reach back to me below with a full screenshot of the error. If you prefer direct support, I suggest contacting our support team using the details below: 

 

  • Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
  • Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.

Otherwise, don't hesitate to get back to me in the comments below. I'll be one message away. 

Level 1

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

There is a negative amount.... I'm trying to deposit a credit card payment of $39.95 and adding a negative amount to the deposit to allocate the money taken for merchant fees.  I've done others this way with no issue but this one payment will not do it.  I keep getting the error message

QuickBooks Team

I received this error trying to process a deposit... Unable to save, sum of split home amounts did not add up to zero.

I hear you on this. To make sure we're on the same page, could you send me a full screenshot of what you're seeing on your end? Feel free to cover any personal information. If you prefer more hands on support, you're more than welcome to reach out to us using the details below: 

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.

 

This ensures you get the support you need in a secure environment. Let me know if you have questions.