Dealing with error messages like that can slow down your progress. I'll be happy to give you a hand with figuring out why you're getting this message on your end.
QuickBooks offers a dynamic banking feature which allows you to navigate through your transactions with ease. The error you're getting usually happens when you try entering a transaction with a (-) negative value. I recommend checking if there are any (-) negative amounts and make sure all your amounts are matching. If you need further assistance, feel free to reach back to me below with a full screenshot of the error. If you prefer direct support, I suggest contacting our support team using the details below:
Otherwise, don't hesitate to get back to me in the comments below. I'll be one message away.
There is a negative amount.... I'm trying to deposit a credit card payment of $39.95 and adding a negative amount to the deposit to allocate the money taken for merchant fees. I've done others this way with no issue but this one payment will not do it. I keep getting the error message
I hear you on this. To make sure we're on the same page, could you send me a full screenshot of what you're seeing on your end? Feel free to cover any personal information. If you prefer more hands on support, you're more than welcome to reach out to us using the details below:
This ensures you get the support you need in a secure environment. Let me know if you have questions.
In review of the information provided on this thread, I'd be happy to jump in and help you with your banking goals in QuickBooks Online. If you're getting the same result after following the previous steps provided, I suggest logging out of your account and clearing cache on your browser first and foremost. You can also try a different browser, such as Safari, Edge, Firefox and private/incognito. Should you experience the same outcome, please contact us so we can have a deeper look at this on our end and get you back to business.
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