Journal entry & matched in Bank Feeds

BigBowler18 · ‎September 28, 2020

Hello All

I am struggling with how to resolve an issue.

I create journal entries once a week for my sales. Pretty basic formula of cash, food sales, merchant acct fees, etc...

Since my cc processor does daily deposits, I add six different line entries to the journal and match them up in Bank Feeds. This usually works great. Monday was the 31st(end of the month) and I accidentally included Tues thru Sat sales and matched the transactions.

I went back into the journal entry and corrected it to show one day and added the new entry...now I can't figure out how to go unmatch those transactions to the old journal entry to the new one from the 1st of the month.

Make sense? Can anyone help with this?

JamesM · ‎September 28, 2020

Hi BigBowler18,

QuickBooks is designed to help make your work easier. It's important you're able to get the support you need with this. I'd be happy to steer you in the right direction so you can get back to doing what you enjoy.

Based on what you've described, I suggest contacting our support team for direct and immediate assistance with this. One of our specialists will be happy to take a look at your account and help. Here's a link with our contact details. I'll also leave this question open in the community so other community members can chime in on this. Let me know if you have other questions.

BigBowler18 · ‎October 02, 2020

Hi James

I am stuck in a rabbit hole trying to get someone on the phone to assist me. Is there a US number to call?

Thanks for the reply

JamesM · ‎October 02, 2020

Hi BigBowler18. I'd be happy to direct you to the US Support Team. In order to contact that team, you'll have to use this link here to access the contact details. Give this a try and let me know how you make out.

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Journal entry & matched in Bank Feeds