cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Visit our new QuickBooks News section for news, updates, and opportunities to give feedback.
Highlighted
Level 1

One of my company always show page not found. It happens couple time in a day.

We have six companies here, only one of them always get "page not found"
3 Comments
Highlighted
QuickBooks Team

One of my company always show page not found. It happens couple time in a day.

Hi rayzhang,

 

Being able to access all the companies in your QuickBooks Online account is something we make sure you can do without issue. I can help go over how to correct this.

 

QuickBooks Online makes it easy to switch from one company to the next so you can save time with your entries. As QuickBooks Online is a web based program issues like this are usually due to your saved cache and cookies. If they get corrupt or damaged they can cause issue with your account loading properly. In order to clear your cache and cookies you can follow the steps in this article. You can also try using a private browser such as Google chromes incognito mode or a different browser all together.

 

Hope this was able to help.

Highlighted
Level 1

One of my company always show page not found. It happens couple time in a day.

We are using Chrome, and we've done all the recommended steps. nothing change. the only company page is still keep crushing. many users are complaining about this. I don't understand why only one company crush, but others never have issue. Is there any impact on number of users to log in at the same time?

 

 

Highlighted
QuickBooks Team

One of my company always show page not found. It happens couple time in a day.

Thanks for the additional information rayzhang. QuickBooks Online makes it easy to stay on track with your bookkeeping from anywhere you have an internet connection. Unexpected errors or troubles loading the pages can really interrupt your workflow. It's important to me that you're able to get back to business without worrying about your QuickBooks Online crashing.

 

Having multiple users access your company in QuickBooks Online at one time will not cause the page to crash or delay loading. If after trying the browser troubleshooting steps suggested by @Nick K you're still experiencing issues, a call to our support team for one-on-one real time assistance is the next step. Our agents have the tools to do a screen share with you so they can see the issues you're experiencing. I know they will help you get to the bottom of this. Contact our team by calling 1-855-253-1536 from Monday to Friday between 9 a.m. and 8 p.m. EST

 

Thank you for being a member of the QuickBooks family. Have a great evening.