Welcome back to the Community. Your time is precious and it's essential you get the help you need ASAP. I'll be happy to point you in the right direction so you can get back to doing what you love. QuickBooks is a versatile program that simplifies the way you manage your transactions.
Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to take a look at your account in a private/secure environment and provide the info you need in order to move forward. Here are our contact details:
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.