Does QBO No Longer Support Rogers Bank .OFX File Uploads?

newmansk · ‎November 02, 2025

I ’ve been having an issue ever since Rogers Bank updated their website around August/September 2025. The downloadable .OFX files are no longer being recognized by QuickBooks Online (QBO). For context, I manually download the .OFX file from the Rogers Bank site and then manually upload it into QBO. This process used to work perfectly, but since the site update, QBO won’t recognize the file at all. I’ve already spoken with Rogers Bank, but so far, no one has been able to provide an answer or fix. I really prefer not to switch to the .CSV format, as it complicates my workflow. Has anyone else run into this issue or found a workaround? Any advice or updates would be greatly appreciated.

john_T · ‎November 03, 2025

Hi there, newmansk.

Yes, QuickBooks Online (QBO) still supports .OFX files for uploading transactions.

To start, sign out and sign back in to your QBO account and upload your files again. If the issue still persists, you can open your account in an incognito or private window. You can follow these shortcuts to open a private browser:

Chrome (Win/Linux): Ctrl+Shift+N • Mac: ⌘⇧N
Edge: Ctrl+Shift+N • Mac: ⌘⇧N
Firefox: Ctrl+Shift+P • Mac: ⌘⇧P
Safari (Mac): ⌘⇧N

Alternatively, you can use a supported browser for QBO.

If you have any clarification, feel free to comment it down.

SIAB · ‎November 03, 2025

@newmansk

Try opening your QBO account on any private/incognito browser.

newmansk

Yes, I tried the private /incognito and still having same issue. I ahve even tried it with a different browser type and same issue. Thats why I think its an issue with Rogers Bank file formatting.

SIAB

You can use ofx2qbo converter tool as a workaround. It's $60 one time license.

https://www.moneythumb.com/?ref=110

MoiraskyeT

We want to ensure all your concerns are addressed, @newmarketeyecare.

For immediate resolution, I suggest contacting our live phone support team for further assistance. They have the appropriate tools to help resolve the issue you're facing with uploading your OFX file in QuickBooks Online (QBO) .

Here's how you can get in touch with them:

Click the Help menu in the upper-right-hand corner of QBO.
Proceed to the Assistant tab.
Type in "contact support" in the chat box and press Enter.
Select Contact a human, then click Live Chat or Call me back.
Type in a short description of your concern and click Continue.
Choose between Callback or Chat.

Please leave us a response if you have other questions or concerns

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Does QBO No Longer Support Rogers Bank .OFX File Uploads?