Hi mkuddin,
Thanks for reaching out here. Welcome! It's important that you're able to access your QuickBooks Online account and get back to what you love. I'd be happy to provide more information so you're on the right track with your work!
Based on the information you've provided, I recommend ensuring you're logging in with the correct credentials associated with the account. This situation usually happens if you've opened a trial account or other accounts with QuickBooks that have fallen inactive. However, you wouldn't be billed for accounts with an 'inactive' status. That being said, I suggest that you log in with any other credentials you may have used when creating the QuickBooks Online account that you're being billed for.
If the issue persists, please contact us using one of the methods below. We'd be happy to look further into this from our end and ensure you're back to business as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Please don't hesitate to reach back out with other questions. We'd be happy to help!
