Hello CTT2. Thanks for reaching out here. When there are missing transactions on the account, I recommend manually uploading them so your banking is up-to-date in QuickBooks. If you'd like to investigate why the transactions are missing, I recommend contacting our phone support team so they can share your screen and assist you further. Feel free to check out this helpful article here as it shows you how to upload the missing transactions.
Feel free to ask other questions. Otherwise, I wish you a great rest of the week.