Hi there lwebeautifyhome,
Thanks for reaching out about your receipts. QuickBooks Online is a great tool able to help you keep track of sales and expenses so you know the profit of your company. I can point you in the right direction for assistance with these receipts not able to be seen.
One possible cause for receipts not being seen would be browsing data. These temporary files can accumulate in the system and cause errors like the one you're seeing in any cloud-based program like QuickBooks Online. You can use these steps to resolve issues caused by browsing data:
Clear your browser cache if you're using a browser
Try a browser if you're using the app
Try deleting the app from your device, and installing it once more from the app store
Try a private browser window
Try another browser type
Make sure you're using a supported browser and system
Reset your Internet or try on another computer or device
If the error persists after those steps, I recommend reaching out to the support team outside of the Community. They'll be able to view the error with you to help with further troubleshooting steps to get this resolved as soon as possible, as well as collect the necessary information to notify the engineers if the error is still present after troubleshooting. You can reach out using these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and X / Twitter
If you have any other questions, feel free to reach out here.
