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Level 1

Anyone else having issues reconnecting an AMEX card? Message shows it's been connected and then shows "We can't find this account at your bank". I'm using QB Online

 
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QuickBooks Team

Anyone else having issues reconnecting an AMEX card? Message shows it's been connected and then shows "We can't find this account at your bank". I'm using QB Online

Hi there, 

 

It's vital you're able to experience the full benefits of QB Online by connecting your bank. Rest assured, I'll be happy to steer you in the right direction. 

 

Here's how to connect your AMEX bank account:

 

To get started, you'll need to go to the Banking tab from your left navigation menu.

  1.    Select Connect from the landing page, or select Add account if you've already created an account.
  2.    Search for your bank. You can connect most banks, even small credit unions. 
  3.    If you can’t find your bank on the list but still want to add your transactions to QuickBooks Online, you can manually upload bank transactions from a CSV file.
  4.   Select Continue, then enter the username and password you use for your bank's website in the pop-up window. It may take a few minutes for QuickBooks Online to connect your bank account. You'll see onscreen instructions if your bank requires additional security steps.
  5.    Select the type of account you're adding (savings, chequing, or credit card). If you have multiple accounts with the same bank or credit card, choose the type for each one     you're connecting.    

For more info on this, check out this helpful article: Connect bank and credit card accounts to QuickBooks Online. 

 

If you've tried the steps above and you're still having issues, I recommend contacting our support team using this link.