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heddy
Level 1

connect to a manulife bank

manulife bank won't connect...have called the bank and they have quickbooks in their list of acceptable programs.

12 Comments 12
JamesM
QuickBooks Team

connect to a manulife bank

Hi Heddy, 

 

Glad to have you join the Community. The ability to connect your bank to QuickBooks is key and I'll be happy to help with that. 

 

Thanks for contacting your bank. It's true that QuickBooks connects with Manulife Bank Canada. What happens when you try connecting it on your end? Are you getting an error message? If so, could you send me a screenshot of the error message you're getting? 

 

In case you need to urgently upload bank transactions to your QuickBooks account, there's a good article which shows you how to manually import transactions from your bank. Here's the link to it. I'll be here to assist. 

heddy
Level 1

connect to a manulife bank

I have attempted to attach two screen shots...

heddy
Level 1

connect to a manulife bank

and this is the other one...

JamesM
QuickBooks Team

connect to a manulife bank

Thanks for getting back with the screenshots. What happens when you try connecting your bank using a private/incognito window? 

heddy
Level 1

connect to a manulife bank

what is a private/incognito window?

 

AddieC
QuickBooks Team

connect to a manulife bank

Hi Heddy, 

 

That's a great question! Private browsing or incognito mode is a privacy feature in some web browsers that disables browsing history and stored cache and cookies. It's used often in technical troubleshooting to isolate the issue and uncover potential browser-related problems. 

 

Take a look at this link to see how you can set your browser to incognito mode: https://www.computerhope.com/issues/ch001378.htm.

 

Let me know if you have any questions about that.

 

Cheers. 

 

SunnyH
Level 3

connect to a manulife bank


@heddy wrote:

manulife bank won't connect...have called the bank and they have quickbooks in their list of acceptable programs.



I was able to connect with Manulife Bank account but not all the accounts show up. Only check and the Savings account show up and can be linked. The Manulife One account and other Manulife Loan accounts cannot be linked. Please assist.

Anonymous
Not applicable

connect to a manulife bank

Thank you for bringing this to my attention, @SunnyH.

 

Let me help share some insights about the missing accounts under Manulife Bank.

 

There are possible reasons why the accounts were not linked. It could be the account has been closed at the bank and therefore no longer showing up. To resolve this issue, please reach out to our QBSE Specialist so they can check this further using their extra tools.

 

Additionally, let me refer you to this link in case you encounter banking errors when trying to connect: Banking errors and transactions.

 

If you have other questions about bank connection or anything else, do let me know. I'll be here to help however I can. Take care.

tresorerie
Level 2

connect to a manulife bank

Have been having the same issues with my Manulife accounts since Manulife updated their website...I talked to a Quickbooks specialist and he told me they are opening an investigation to solve the issue. Hope its going to work soon.


 


 

Synapse_Smart_Homes
Level 1

connect to a manulife bank

Same issue here. Only materialized in the last few weeks, as my statement linking was accurate and connected until at least Oct. 13, but failed between then and a month end transaction on Oct. 31, 2021. At this point I can't "re-connect" the account. ManulifeID Username and Password are correct (can login to Manulife), but neither that username, nor the account email address, link the Manulife account to QBO.

 

I'm glad a support ticket has been opened. I've contacted Manulife as well.

tresorerie
Level 2

connect to a manulife bank

Anyone has any news if the issue will resolve soon... it's been almost one year.

Trish_T
QuickBooks Team

connect to a manulife bank

Hi tresorerie,

 

Thanks for joining us here.  In addition to the valuable information provided above, we continue to experience an issue with Manulife and QuickBooks Online.  Our Development Team is working to resolve the issue, however, we don't have an ETA at this time.  If you'd like to receive a notification when this has been fixed, please contact us using one of the methods below.  We'd be happy to add you to the list of affected users and send an email notification regarding the status of the investigation.  In the interim, you can manually upload the transactions to keep your account accurate and up to date.  

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions or concerns, please don't hesitate to reach back out.  We'd  love to help!

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