Matching your starting balance with your bank statement is an important task especially when it comes to keeping your data accurate. I'll be happy to walk you though how to edit the starting balance.
If you have a new, never reconciled or bank feed account, check the beginning balance. (Not sure if the account has been reconciled? Look under the Ending date field for the Last statement ending date. If there isn't one, this account hasn't been reconciled before.)
For more info, I recommend you to check out this article from our Community. The article will share more info on how you can adjust the opening balance before starting the reconciliation process. Check out the article here. Once you manage to correct the starting balance, I encourage you to check out an article which goes over the entire reconciliation process. Here's the article. Feel fee to ask questions. I'll be here to assist. :)
There were reconciliations done in QB Desktop before the conversion to QBO. There were errors made by the previous accountant. I have manually gone and changed the R to " " so that the items will show up on the reconciliation to be reconciled. I have accounted for all transactions and matched the bank statement. The actual account balance in the TB is correct. The beginning balance in the reconciliation is wrong. I have not found a way to edit it.
I see. Did you get a chance to look at the articles I sent above? After you check that out, I encourage you to take a look at this article. The article has more info on beginning balance discrepancies. Please review the articles and let me know if you need help.
No they didn't solve the issue.
The beginning balance of the bank reconciliation needs to be changed.
The actual account balance in the ledger is correct.
I appreciate you trying that out. I want to make sure this issue is fixed ASAP. I recommend calling our phone support team at 855-253-1536. An agent will be able to share your screen to get closer look at what's happening on your end. The hours operation are Mon - Fri 9 AM - 8 PM and SAT 9 AM - 6 PM. Feel free to ask questions.