Hi all, I Quickbooks desktop pro and suddenly have this problem never before seen. I enter the vendor (any vendor not just a specific one) and the account line shows "-split-". The arrow to select an account isn't there and it is impossible to type an account name. This is very annoying, help is appreciated.
Having a sense of why your transactions are showing up the way they are in your account register is good for having an overall understanding of your books. I can go over a bit of how QuickBooks Desktop works so you can see why a transaction might show as split.
When you're seeing "split" in the account register or on reports for a transaction, it means more than one account on either the debit or credit side of a transaction is impacted. Depending on how you've entered the transaction and which accounts its impacting, you'll see this in the way the transaction is listed. Pulling up the transaction journal is a great way to see what those accounts are. Here's how to do it in the account register.
Feel free to get in touch with QuickBooks Desktop support to have a one-on-one conversation about how these processes work in the program. You can dial 1-833-317-2226 or use the chat link from the Intuit QuickBooks Desktop software support policies article to get in touch. That article also highlights support hours.
An accountant may also be a good asset for you in this situation, in particular if they know QuickBooks Desktop. They'll be able to guide you with entering your transactions and recognizing when things split and why. If you don't already have an accountant, take a look at our database here: Find an Accountant
Have a great day!
Thanks but that is not the problem. The problem is tied to the vendor account... When I type the vendor name split appears in the account line below and it basically freezes. Not in 10 years have I had this issue. Ideas on how to work this vendor account?
Hi witsguy. Thanks for following up. As my colleague mentioned above, you may be best suited to reach out to our tech support team directly for additional assistance. An agent can work with you one-on-one to get this sorted out. I want to make sure you're able to get back to work.