cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Some Cheque deposits don't appear in Banking

What could be the cause if a few Cheque deposits do not appear in Banking.  I'm able to match some invoices after the dates when these deposits should appear.

 

Thanks,

3 Comments
Highlighted
QuickBooks Team

Re: Some Cheque deposits don't appear in Banking

Hi,

 

It's great that you're keeping a close eye on your banking transactions. I'll gladly help you with the missing cheque deposits. With QuickBooks Online, you can connect your bank and credit card accounts in a few easy steps. This will save you time by minimizing the number of operations that need to be recorded manually.

 

If you are missing one or more transactions, you can refresh the Banking screen to display any entries that might've been done after the latest automatic import. To do so, follow these steps:

  1. Select Banking from the left menu
  2. Select the Bank account you wish to update
  3. Select the Update button on the top right corner

For more details on how to add and connect bank and credit card accounts, check this community article.

 

If you still can't see these transactions, I suggest you reach out to your bank to make sure everything is working properly on their end. You can also call our support line at 1-833-317-2226 to speak with an agent and get more troubleshooting done. Our agents are available Monday to Friday, 9 AM to 8 PM EST, and Saturday, 9 AM to 6 PM EST.

 

Let me know if you have any other questions.

Level 1

Re: Some Cheque deposits don't appear in Banking

Thanks, updating made some things appear.

QuickBooks Team

Re: Some Cheque deposits don't appear in Banking

I'm glad to hear that! Have a great weekend.