Why do all my recurring sales receipt templates deposit money into the "undeposited funds" account by default?

Hey again tony91,

I hope you had a great weekend. Based on what you're describing here, it sounds like you're still sorting things out with your QuickBooks Payments setup, this time tied in with recurring transactions. I have an idea of what might be going on and can help you make sure you're setting up your transactions to feed to the accounts you'd like.

When you're dealing with payment methods and where they're depositing, it's important to choose the Payment method first and then change the Deposit to field. This will help ensure that any defaults tied to that payment method, such as if they're related to QuickBooks Payments, won't overwrite what you've chosen manually. While non-credit card payment methods shouldn't have a default account, you'll notice that the program chooses the account based on the last transaction entered. So if the last transaction used the Undeposited Funds account, that's likely why it's showing up.

When you have funds showing up in the Undeposited Funds account, it's fairly simple to get them to where you need them to be. Simply click the +New button, then Bank Deposit. On that window, you'll be able to move the funds to the appropriate account. The Record and make Bank Deposits in QuickBooks Online explains more about this.

One of the beauties of having QuickBooks Payments is you can map transactions entered from that system to a specific account of your choosing. so I want to make sure you're aware of that option as well and how to change it. Here's how.

1. Select the Gear icon.
2. Choose Account and settings.
3. Click the Payments tab.
4. Click the pencil icon for the Chart of Accounts section.
5. Choose from the Standard deposits drop-down to choose where funds are deposited in the Chart of Accounts.
6. Click Save.

Note that this doesn't change the real-life bank account where funds are deposited; it's only changing the account in the Chart of Accounts to organize your data.

If I'm missing the mark on what you're looking for or encountering here, I recommend reaching out to our tech support team to have an agent go over this with you. Our team can use tools like screen sharing to view what you're seeing as it happens, which can help us figure things out more quickly. Here are those options for you again.

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All the best to you!

Hello

I did some more research and I found the following:

https://quickbooks.intuit.com/learn-support/en-ca/sales-customers/set-up-a-recurring-sales-receipt/0...

On this page it walks through the steps for setting up a recurring Sales Receipt.

Funny thing is that all the steps are covered except for the one you mentioned ( Deposit To field)

Am I missing something?

I am finding this rather stressful because we have hundreds of automated subscription billings that we do every quarter and I don't want this to get all messed up and cause our subscribers a lot of billing problems.

Is there a real person that I can talk to about this?

It's great to hear that you've been doing more research into this. I want to assure you that the QuickBooks Team here in Community is made up of real people, as is the rest of our support staff. Choose from any of the support options I outlined in my original response and you'll be able to speak one-on-one with an agent. We're here and happy to help!