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ProFile Help

How to contact Turbo Tax support

Note: this feature is not available for "TurboTax Free" users.

Inside the Product

Click "Help"; the submission window displays.

Enter your question and click the "Submit" button.

A TurboTax agent will contact you in response. 

Outside the Product

To talk to a TurboTax specialist, fill out the Contact Us form

After completing the form the phone number to speak to a TurboTax agent displays on the page. You can also see the approximate wait time.

Standard hours of operation

Year-round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French).

Extended hours of operation

Only from February 18 to April 30, 7 days a week:

English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time

French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time

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