Note: this feature is not available for "TurboTax Free" users.
Inside the Product
Click "Help"; the submission window displays.
Enter your question and click the "Submit" button.
A TurboTax agent will contact you in response.
Outside the Product
To talk to a TurboTax specialist, fill out the Contact Us form
After completing the form the phone number to speak to a TurboTax agent displays on the page. You can also see the approximate wait time.
Standard hours of operation
Year-round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French).
Extended hours of operation
Only from February 18 to April 30, 7 days a week:
English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time